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Refund policy
At Jaivi Ayurveda, your satisfaction means everything to us. We take great care in crafting our products and packing them with love — but if something doesn’t go quite right, we’re here to help.
💚 Our Promise
We want you to love what you ordered. If for any reason you’re not happy, we’ll do our best to make it right — whether that’s a replacement, a return, or a refund.
🕒 Returns: What’s Eligible and How It Works
We accept return requests within 7 days of delivery for eligible items. Here’s how it works:
✅ You can request a return if:
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You received the wrong item
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Your order arrived damaged
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The product was defective or expired
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There’s a genuine quality concern
❌ We’re unable to accept returns for:
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Products that have been opened or used
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Items purchased during special promotions or sales (unless damaged)
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Requests made after 7 days of delivery
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Products with no proof of purchase
If you're unsure whether your item qualifies, just drop us a message — we’ll guide you through.
📦 How to Start a Return
To request a return, simply email us at care@jaiviayurveda.com with:
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Your order number
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The reason for return
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Photos (if applicable)
Once approved, we’ll provide you with return instructions and address details. Please ensure the item is unused, in its original packaging, and packed securely for transit.
Kindly note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong/damaged/expired item).
💸 Refunds
Once we receive and inspect your return, we’ll notify you via email. If everything checks out, your refund will be processed within 7–10 business days to your original payment method.
Important:
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Shipping charges are non-refundable unless the return is due to our mistake.
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For prepaid orders, refunds are issued to the original payment method.
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For COD orders, we’ll offer store credit or request your bank details securely.
🔄 Exchanges
We’re happy to offer an exchange if your product arrived damaged, defective, or incorrect. Just let us know within 7 days of receiving the product, and we’ll send a replacement right away — on us.
📌 Need Help?
We’re a message away! Whether you have questions, concerns, or just want to chat about your order, reach out to us at:
Email: care@jaiviayurveda.com
Phone: +91 98102 91221
Address: A-682, Ground Floor, Palam Vihar, Gurgaon, HR, 122017, India
Thank you for choosing Jaivi Ayurveda. We’re grateful to be a part of your wellness journey 🌿
