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Privacy policy
At Jaivi Ayurveda, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.jaiviayurveda.com, make a purchase, or interact with us in any way (collectively referred to as the “Services”).
By using our Services, you're agreeing to the practices described here. If you ever have questions, please don’t hesitate to reach out — we’re here to help.
1. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in our services or to meet legal requirements. When we do, we’ll update the “Last Updated” date above and post the new version on our website. We encourage you to review this policy from time to time.
2. How We Collect Information
To provide you with a better experience, we collect information in three main ways:
a. Information You Share with Us
When you interact with our site — for example, by placing an order, creating an account, or contacting us — you may share details like:
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Your name, address, email, and phone number
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Billing and shipping details
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Your account credentials
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Messages or support inquiries you send to us
b. Information We Collect Automatically
We use tools like cookies and analytics to understand how you interact with our site. This helps us make things smoother and more useful for you. This data might include:
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Your browser and device type
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Your IP address and general location
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How you navigate and use our website
c. Information from Third Parties
We may also receive limited information from our service partners (like Shopify and payment processors) that help us fulfill your orders, process payments, or enhance your experience.
3. How We Use Your Information
We use the information we collect to:
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Deliver and manage your orders
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Support your account and provide customer service
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Communicate with you about your orders, returns, or updates
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Send marketing messages, if you’ve opted in (you can unsubscribe anytime)
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Improve our website and personalize your experience
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Ensure security and prevent fraud
We always aim to use your information responsibly and only for purposes that help us serve you better.
4. Cookies and Similar Technologies
Like many websites, we use cookies to improve your experience. Cookies help us remember your preferences, understand how our site is used, and offer you relevant content.
You can choose to disable cookies via your browser settings. Just keep in mind that some parts of the site might not work properly without them. For more information, you can review Shopify’s Cookie Policy.
5. Sharing Your Information
We only share your personal information when it’s necessary, such as:
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With trusted partners like Shopify, payment processors, shipping providers, and email services
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With marketing or business partners (only if you’ve opted in)
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When legally required, such as to comply with law enforcement
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In case of a business transaction, like a merger or acquisition
We do not sell or trade your personal information, and we never use your sensitive information to infer characteristics about you.
6. Children’s Privacy
Our services are not designed for children under 16. We do not knowingly collect personal information from children. If you’re a parent or guardian and believe your child has shared personal information with us, please contact us so we can delete it.
7. Keeping Your Information Secure
We take the security of your personal data seriously and use reasonable technical and organizational measures to protect it. However, no system is completely secure — so please keep your account details private and notify us if you suspect unauthorized use.
We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law.
8. Your Privacy Rights
Depending on where you live, you may have rights such as:
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Accessing the personal data we have about you
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Correcting inaccurate or outdated information
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Deleting your personal data, where applicable
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Withdrawing consent to marketing emails or other optional communications
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Requesting a copy of your data or asking us to transfer it to another service
To exercise any of these rights, or if you’d like to update your communication preferences, feel free to reach out using the contact details below. We'll always treat your requests with respect and respond within the timeframes required by law.
9. International Users
Jaivi Ayurveda is based in India, but we may process or store your data in other countries depending on our service providers. If you're based outside India, including in the European Economic Area or UK, we ensure appropriate safeguards (like Standard Contractual Clauses) are in place when your data is transferred.
10. Contact Us
We genuinely care about your privacy. If you have questions, concerns, or feedback about this Privacy Policy — or if you'd like to exercise any of your rights — please get in touch:
Email: jaivishreejee@gmail.com
Mailing Address: A-682, Ground Floor, Palam Vihar, Gurgaon, Haryana, 122017, India
Thank you for trusting Jaivi Ayurveda. We're committed to keeping your personal information safe and treating it with care — just like everything we create for your wellness journey.
